Terms
The basics of how commissions work. (Draft — to review with James before launch.)
Last updated: 2026. This is a plain-English draft for review.
Quotes & orders
Quotes are free and given without obligation. An order is confirmed once we've agreed the spec and price.
Made to order
Everything is handmade to order. Because each piece is built specifically for you, lead times are estimates and I'll keep you updated. Natural timber varies in grain and tone — that's part of its character, not a fault.
Delivery & installation
I deliver and install across Cornwall. I'll agree a delivery window with you in advance and need reasonable access to the installation spot.
Care & longevity
Your piece is built from heavy-duty tanalised timber to last outdoors. I'll give you simple care guidance to keep it at its best.
Questions
Anything you're unsure about, just ask before you commit — call 07977 441 624 or email turpswooddesign@gmail.com.